At Dawah Book Shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
You may return a book within 7 days of receiving your order if:
- The book is damaged, defective, or printed incorrectly
- The wrong book was delivered
- The book is unused and in its original condition
2. Non-Returnable Items
- Books with obvious signs of use (folded pages, marks, torn covers)
- Digital products or downloadable content
- Items returned after 7 days of delivery
- Books purchased during clearance or final sale
3. How to Request a Return
To initiate a return, please contact us with:
- Your Order ID (e.g., DBS-2026-0001)
- Reason for return
- Photos of the damaged/incorrect item (if applicable)
Contact us at info.jubayeralhabib@gmail.com or call +8801957372253.
4. Refund Process
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5-7 business days
- Refunds will be made via the original payment method
- For Cash on Delivery orders, refunds will be sent via bKash/Nagad
5. Return Shipping
- If the return is due to our error (wrong/damaged book), we bear the shipping cost
- If the return is due to a change of mind, the customer bears the shipping cost
6. Cancellation
You can cancel your order before it is shipped. Once shipped, cancellation is not possible — but you can still return the item as per this policy.
7. Contact
If you have any questions about our Return & Refund Policy:
- Email: info.jubayeralhabib@gmail.com
- Phone: +8801957372253
- Address: Dhaka, Bangladesh